Safe Gaming

Topx Responsible Gaming — Keep the Fun in Control

Topx believes that gaming should be an enjoyable form of entertainment, never a source of problems. We are committed to the well-being and peace of mind of every player in Bangladesh. This page outlines our responsible gaming policies and support options in plain language. If you feel that gaming is affecting your life, we are here for you.

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Setting Time Limits Budget Control Self-Exclusion Deposit Limits Mental Well-being 24/7 Support Account Security Family Protection Setting Time Limits Budget Control Self-Exclusion Deposit Limits Mental Well-being 24/7 Support Account Security Family Protection
Our Policies

Keep Gaming a Source of Fun — Always

We follow a set of core principles to ensure that the experience of playing on topx remains safe and responsible.

Budget & Deposit Limits

Set a weekly or monthly budget for yourself before you start gaming and stick to it. topx allows you to set daily, weekly, and monthly deposit limits in your account settings. Once a limit is set, it takes effect immediately, and a 7-day waiting period applies to any increases. This system ensures you can never deposit more than the amount you have set. Financial discipline is the first step toward peace of mind.

Time Management

Spending excessive time gaming can interfere with other important aspects of life. Using topx's session timer feature, you can decide in advance how long you will play each day. When the set time is up, the system will automatically alert you. Taking breaks and spending time with family are essential for maintaining mental balance. Moderate gaming means more enjoyment and less stress.

Self-Exclusion & Breaks

If you feel you need some distance from gaming, topx allows you to temporarily suspend your account for a specified period. Self-exclusion can be activated for any duration ranging from 24 hours up to 6 months. While exclusion is active, logging into or making deposits to the account will not be possible. If you need long-term support, contact our support team and they will guide you in the right direction. Your well-being is the top priority.

Minor Protection

Topx strictly provides services only to individuals aged 18 and above. Age verification is conducted at the time of registration, and additional identity documents may be requested in suspicious cases. If you have children or teenagers at home, it is recommended that you use parental control software on your device. Keeping minors away from gaming is part of our social responsibility. Please notify us if you observe any suspicious activity.

Recognizing the Signs of Problematic Gaming

If any of the following signs apply to you, it is time to seek help.

  • Spending beyond your budget and trying to chase losses
  • Experiencing sleep problems or difficulty concentrating at work because you cannot stop thinking about gaming
  • Hiding your gaming habits from family or friends
  • Unable to stop yourself even when you want to quit gaming
  • Continuing to game by taking on debt or dipping into savings
Support

It's Never Too Late to Get Help

You are not alone — topx and various organizations are ready to support you.

Topx Support

Our customer service team is available 24 hours a day, 7 days a week. Speak with them about setting account limits, self-exclusion, or any concerns you may have. Contact us directly via live chat for assistance.

Professional Advice

Problematic gaming is a mental health issue, and it is completely normal to seek professional help for it. Mental health service providers and counselors in Bangladesh can offer support in this regard. Do not hesitate to reach out — whether for yourself or for a family member.

Account Security

Use a strong password to keep your account secure and never share your login credentials with anyone. Keep two-factor authentication enabled. If you notice any unusual activity, notify us immediately.

Frequently Asked Questions

Answers to the most frequently asked questions about responsible gaming

After logging into your topx account, go to the "Account Settings" section and look for the "Responsible Gaming" option. There you will find the option to set daily, weekly, and monthly deposit limits separately. Once a limit is set, it takes effect immediately. Limits can be lowered right away, but increasing a limit requires a waiting period of 7 business days. If you experience any issues, please contact our support team.

Yes, once the designated exclusion period has ended, you can reactivate your account. However, while the exclusion is active, accessing or making any transactions on the account will not be possible under any circumstances. We recommend that even after the exclusion period ends, you take time to assess your situation rather than rushing back. For long-term exclusions, we advise speaking with our support team before resuming. Your well-being is our primary goal.

No, topx strictly prohibits the use of any of its services by anyone under the age of 18. An age verification process is followed at the time of registration, and a national ID or other documents may be requested if necessary. If you have underage members in your household, we ask that you enable parental controls on your device. If any account appears suspicious, please report it to us and we will investigate. Protecting children is our social responsibility.

Start by reaching out to topx's support chat — our team is ready to help you with self-exclusion or setting limits. Additionally, seek support from mental health counselors and counseling centers in Bangladesh. Talk openly with family and trusted friends and share what you are going through. Addiction is an illness, not a weakness — there is no shame in seeking treatment. With the right support, recovery is entirely possible.

Have more questions? Visit our help center.

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