Topx Privacy Policy — Your Information is Safe with Us
Last updated: January 2025
What information we collect and why
Information collected at registration
When opening an account with topx, we collect your name, date of birth, email address, and mobile number. This information is used to verify your identity and ensure the security of your account. As part of the KYC process, we may also request your national ID or passport details. This is required to comply with Bangladeshi law and to prevent underage individuals from using the platform. All information you provide is stored on encrypted servers and is subject to strict access controls.
Automatically collected data during use
When you browse our platform, we automatically log your IP address, device type, browser version, and page visit data. This information is primarily used to troubleshoot technical issues and improve site performance. Through cookies and session data, we remember your login state and ensure a smooth browsing experience. You can delete or disable cookies from your browser settings at any time, though doing so may limit certain features. Location data is only collected with your permission and for specific services.
Payment & Financial Information
During deposits and withdrawals, we collect transaction amounts, payment methods, and mobile banking numbers. Full card numbers or detailed bank account information are not stored on our servers — these are processed directly by the payment gateway. We follow PCI-DSS standards to protect financial data, and all transactions are completed via SSL encryption. Automated security systems are active to detect suspicious transactions. In compliance with anti-money laundering (AML) regulations, records of certain transactions must be retained for the legally required period.
Support & Contact Information
When you contact our customer service, detailed records of your messages, complaints, and requests are kept. This information is used to improve service quality and to resolve similar issues more quickly in the future. Chat logs and email conversations are stored securely and can only be accessed by authorized support staff. We may use your email address or phone number to send necessary updates, promotional offers, and important notifications. You can opt out of marketing communications at any time from your account settings.
How your information is used and kept secure
Topx never sells your personal information to third parties or allows it to be used for commercial purposes. However, in certain specific circumstances, we may share limited information with trusted service providers — such as payment processors, identity verification agencies, and technology infrastructure providers. These partners may only use the information for the specific task at hand and are bound by our privacy agreements. Disclosing information in compliance with valid requests from law enforcement agencies or court orders is a legal obligation. Outside of this, your information is never disclosed without authorization under any circumstances.
While your account is active, your information remains in our systems and you can update it at any time. Even after account closure, certain records may be retained for up to five years for legal purposes. Financial transaction data must be kept for a minimum period in accordance with Bangladesh Bank guidelines. Security logs are generally automatically deleted after 90 days. If you request deletion of your data, we will arrange to delete as much as possible within the bounds of legal requirements.
Yes, you have the right to view your profile information at any time and update it as needed. After logging into your account, you can change your name, address, and contact details from the profile section. Some changes may require you to re-verify your identity, which is in place to protect your account's security. Requests to correct information are typically processed within 7 business days. If any information appears incorrect and you are unable to correct it yourself, please contact our support team.
If a security incident occurs that may affect your information, we immediately launch an investigation and notify affected users as quickly as possible. Our security team monitors systems 24 hours a day and takes immediate action when unusual activity is detected. Depending on the nature and extent of the breach, relevant authorities may also be informed. As a precautionary measure, passwords for affected accounts may be automatically reset. Your protection is our highest priority, and we continuously improve our systems by learning from every incident.
Whenever topx makes a significant change to this privacy policy, the "Last Updated" date at the top of the page will be updated. For important changes, registered users will be notified via email or through an in-platform notification. Continued use of the platform after any changes will be considered as acceptance of the new policy. We recommend reviewing this page once every few months. If you have questions about any changes, please contact our support team.
Have more questions? We're here to help
For any questions or concerns regarding the privacy policy, please contact our support team. We place the highest importance on protecting the data of users in Bangladesh and strive to resolve all inquiries promptly. Rest assured about the security of your personal information — topx is always here for you.